Terms and Agreement


This document constitutes a legally binding agreement (“Agreement”) between you, the user (“User”), and our company Crew Experience LTD, governing the use of our website and booking services. By accessing or using our website, the User agrees to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, please do not use our website or booking services.

The Company is committed to providing a convenient and reliable platform for the User to book appointments with our highly skilled and experienced barbers and stylists. We take pride in delivering exceptional services with a focus on creating a welcoming and friendly atmosphere for our valued customers.

This Agreement sets out the User’s rights and responsibilities when using our services, as well as the Company’s policies in relation to booking, payment, and privacy. It is important that the User carefully reads and understands the terms of this Agreement, as they govern the relationship between the User and the Company.

If you have any questions or concerns regarding this Agreement or our services, please do not hesitate to contact us.

Booking Policy:

1. Appointment Booking:

Customers can make appointments on our website or in-person at our store. For online bookings, customers can select their preferred service, barber/stylist, and available time slot. Once a booking is confirmed, the customers will receive a confirmation email and SMS message.

2. Cancellation and Rescheduling:

If customers need to cancel or reschedule an appointment, they must provide at least 24 hours’ notice. Customers can do this by logging into their account on our website or by contacting us directly. For cancellations made with less than 24 hours’ notice, customers will be charged a fee of [insert amount] to cover the cost of the appointment.

3. No-Shows:

If a customer fails to show up for an appointment, they will be charged a no-show fee of [insert amount]. Customers who are more than 15 minutes late for an appointment may need to reschedule, depending on the availability of the barber/stylist.

4. Waiting List:

If there are no available time slots for a preferred barber/stylist, customers can join our waiting list. If a cancellation occurs, we will notify the next customer on the waiting list to offer them the available slot.

We strive to provide a flexible and convenient booking service for our customers, while also ensuring fair policies for our barbers/stylists. If you have any questions or concerns about our booking policy, please contact us.

Payment Policy:

1. Payment Methods:

We accept payment by credit or debit card, cash, and mobile payment apps including Apple Pay, Google Pay and Samsung Pay. All payments must be made in GBP (Great British Pounds).

2. Payment Processing:

For online bookings, payment will be processed at the time of booking. For in-store appointments, payment can be made before or after the service. If a customer fails to pay for services received, we reserve the right to add the outstanding amount to the next appointment or take legal action to recover the debt.

3. Fees and Charges:

Customers are responsible for any fees or charges imposed by their bank or payment provider. In the event of a failed payment, we may charge a fee to cover the cost of processing the payment and to cover any bank charges we incur. We reserve the right to update our fees and charges from time to time.

4. Refunds:

Refunds may be granted in certain circumstances at the discretion of the Company. If a refund is granted, it will be processed within [insert time-frame] to the original payment method. We reserve the right to refuse a refund for services already provided.

We strive to provide transparent and reliable payment processing for our customers. If you have any questions or concerns about our payment policy, please contact us.

Service Provider Policy:

1. Stylist/Barber Availability:

Customers can choose their preferred stylist/barber based on availability. We strive to ensure that all bookings are matched with a qualified and experienced stylist/barber. However, we cannot guarantee the availability of a particular stylist/barber at all times.

2. Health and Safety:

Our stylists/barbers are trained in proper hygiene and safety practices and are required to follow strict protocols to ensure the safety and well-being of our customers. We also comply with all relevant health and safety regulations and guidelines.

3. Quality of Services:

We pride ourselves on delivering high-quality services and strive to ensure that all customers are satisfied with the services they receive. In the event that a customer is unhappy with a service, we encourage them to contact us to discuss the issue and find a resolution.

4. Confidentiality:

We respect the privacy and confidentiality of our customers and their personal information. Our stylists/barbers are required to maintain strict confidentiality and not disclose any personal information or details about the services provided.

We are committed to providing a positive and professional environment for our stylists/barbers and customers alike. If you have any questions or concerns about our service provider policy, please contact us.

Disclaimer of Liability Policy:

1. Limitation of Liability:

The Company and its stylists/barbers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of our services, including but not limited to lost profits, business interruption, or personal injury. The Customer agrees to indemnify and hold the Company and its stylists/barbers harmless from any claims, damages, or expenses arising from or related to the use of our services.

2. Service Limitations:

The Company and its stylists/barbers make no guarantees, warranties, or representations about the efficacy or outcome of any services provided. While we strive to provide the best possible service, individual results may vary. We reserve the right to refuse service to anyone at any time, at our sole discretion.

3. Assumption of Risk:

The Customer assumes full responsibility for any risks associated with the use of our services, including but not limited to allergic reactions, injuries, or damages to personal property. The Customer hereby releases the Company and its stylists/barbers from any and all liability arising from or related to the use of our services.

4. Legal Compliance:

The Company and its stylists/barbers comply with all applicable laws and regulations related to the provision of our services, including but not limited to health and safety regulations, data protection laws, and consumer protection laws.

By using our services, the Customer agrees to the terms of this disclaimer of liability policy. If you have any questions or concerns about this policy, please contact us.